Dental front-desk recovery
Recover missed demand in your dental practice.
Cedar Desk helps your team recover missed calls, refill cancelled chair time, and follow up overdue patients without replacing the PMS your clinic already runs.
- Missed-call recovery with booking follow-through
- Diary recovery and recall in one operational layer
- Works alongside your PMS instead of replacing it
Who Cedar Desk is for
Built for practices that can already feel missed demand leaking out of the day.
Cedar Desk is best for owner-led, manager-led, and front-desk-led teams that know missed calls, open chair time, and recall follow-through are costing revenue and creating avoidable operational drag.
Practice owners who can see revenue leaking
For owners who know missed calls and empty chair time are not small admin issues once they add up across the week.
Practice managers who need one operational view
For managers who want one clearer place to see what needs action, what needs review, and what actually converted.
Front-desk teams carrying scattered follow-up
For teams doing real recovery work today through memory, workarounds, inboxes, and disconnected notes.
Where bookings get lost
Most practices already have a PMS. The gaps are operational.
The real leakage usually happens between missed calls, empty chair time, overdue patients, and the lack of one clear recovery queue for the front desk.
Missed calls go unanswered
Patients call with real booking intent and disappear if there is no clean follow-up path.
Cancelled diary time stays empty
Open slots are often handled through ad hoc chasing instead of a clear refill workflow.
Overdue patients slip through recall gaps
Replying is not the same as getting booked. Teams still need visible follow-through.
The front desk has no single recovery queue
Staff need one place to see what was recovered, what needs review, and what actually converted.
Why now
Missed demand gets colder the longer nobody owns the next step.
Most practices do not need more software noise. They need a clearer operational layer for work that already exists, already matters, and already costs them if it is left to drift.
Booking intent cools quickly
Missed-call intent is strongest in the moment. The longer follow-up stays unclear, the more likely the booking is lost.
Empty chair time rarely refills itself
Cancelled time becomes real operational work. Without ownership and visibility, it usually stays empty.
Activity is not the same as outcome
Teams can send reminders and still not know what actually booked, what stalled, and what now needs manual review.
How Cedar Desk works
Capture demand, route the next step, track the booking truth.
Demand is missed or at risk
Missed calls, open slots, and recall replies enter the recovery flow instead of disappearing.
Cedar Desk turns it into live workflow state
Opportunities, approvals, conversations, and exceptions become visible work for the team.
Staff sees the next action clearly
Takeover, review, and booking follow-through stay obvious instead of being split across systems.
Booked outcomes stay truthful
Booked, pending, manual, and failed outcomes remain explicit so the front desk knows what happened.
Three workflow pillars
Focused workflows, one operational layer.
Missed-call recovery
Turn unanswered calls into a live follow-up workflow instead of a lost booking.
Capture missed demand, continue the conversation, and move real booking opportunities into one visible queue.Diary recovery
Refill cancelled chair time before it turns into lost revenue.
Surface open-slot opportunities, shortlist the best fit, and keep approvals visible when staff review is needed.Recall follow-through
Bring overdue patients back with clearer operational follow-up.
Keep recall work tied to real next actions and booked outcomes instead of broad reminder noise.
Product proof
See the operational layer in public, not just the pitch.
The public preview shows how Cedar Desk turns missed demand into visible workflow state, keeps manual review obvious, and holds onto booking truth from first follow-up to outcome.
Live recovery work becomes visible fast
Missed demand moves into a clear queue instead of disappearing into a phone log, diary gap, or vague recall list.
Manual review stays obvious
Approvals, exceptions, and handover points stay visible so the front desk keeps control instead of being bypassed.
Booking truth stays explicit
Booked, pending, blocked, and manual outcomes remain clear instead of being hidden behind generic activity metrics.
What to look for when you open the preview
This seeded preview is there to show the operational shell clearly: one place for missed-call recovery, diary recovery, recall follow-through, and explicit booking outcomes.
- See how missed demand is surfaced as live recovery work
- See where manual review, approvals, and takeover still stay visible
- See how the booking queue keeps booked, pending, and blocked outcomes explicit
- See how the same operational layer holds missed calls, diary recovery, and recall follow-through together
Best route through the preview
Start with the overview, then move into conversations, diary recovery, and booking queue screens to see how the workflows connect.
Pricing
Founder-led pricing for first live rollouts.
Start with a guided pilot if you want close rollout support, or talk through an ongoing branch plan once the workflow fit is clear.
Best starting point
Founder-led pilot
Launch with guided rollout
GBP 495
setup
GBP 249
per month
Best for practices that want a guided first rollout, hands-on workflow setup, and a clear path from demo to pilot.
- Founder-led workflow walkthrough
- Setup and workflow configuration
- Pilot readiness and onboarding support
- Early rollout guidance
Run Cedar Desk as an ongoing recovery layer
GBP 349
from per branch / month
Best for practices ready to talk through steady-state use once the workflow fit and rollout shape are clear.
- Cedar Desk workflow access
- Operational visibility across the recovery layer
- Ongoing product updates
- Support path for the rollout model you choose
Multi-branch groups: contact us for rollout pricing.
Final pricing may vary depending on branch setup, workflow scope, and rollout support.
What happens after you book
Founder-led, practical, and clear from the first conversation.
FAQ
Short answers to the questions practices are likely to ask first.
What is Cedar Desk?
Cedar Desk is a dental front-desk recovery product focused on missed calls, diary recovery, and recall follow-through.
Does Cedar Desk replace our PMS?
No. Cedar Desk is designed to sit alongside your current PMS rather than replace it.
Can Cedar Desk work alongside Dentally or CSV exports?
Yes. The current setup posture supports PMS integration paths and CSV fallback without pretending every connector is fully live.
Do we need Twilio to use Cedar Desk?
Twilio matters most for live call and SMS workflows. Some onboarding and manual-first pilot paths can start before every live comms piece is fully wired.
How long does setup take?
It depends on the data path and branch readiness, but the goal is a practical founder-led rollout rather than a heavy system replacement project.
Can our team keep manual control?
Yes. Cedar Desk is designed to keep approvals, manual review, and booking truth visible instead of hiding them.
Is Cedar Desk for single practices or multiple branches?
It can support single-branch practices now and is positioned to grow into multi-branch rollout over time.
What workflows does Cedar Desk handle today?
Missed-call recovery, diary recovery, recall follow-through, and manual-first booking visibility are the core public workflows today.
Trust, control, and PMS fit
Keep your PMS. Gain the operational layer it does not provide on its own.
Cedar Desk is designed to sit alongside the existing practice system while keeping manual review, workflow visibility, and booking truth explicit for the front desk.
Your PMS stays the source of record
Cedar Desk adds the operational recovery layer without asking the clinic to rip out the system it already runs.
Manual review stays visible
Approvals, exceptions, and handover points remain obvious instead of being hidden behind claims of full automation.
Workflow visibility is intentional
The team can see what needs action, what is blocked, and what is ready rather than guessing which demand is still alive.
Booking truth stays explicit
Booked, pending, manual, and unresolved outcomes remain visible so the front desk knows what really happened.
Why Cedar Desk is different
Not another reminder tool. Not another generic automation layer.
Cedar Desk is for operational recovery work the front desk actually has to own, not just reminder activity that looks busy without proving what booked.
Recovery work, not campaign noise
It is built around missed demand and refill work, not broad outbound activity for its own sake.
Follow-through, not vanity activity
Cedar Desk keeps attention on what converted, what stalled, and what still needs human action.
Operational overlay, not PMS replacement
The point is clearer front-desk execution alongside the PMS, not a heavy system migration story.
Founder note
Built founder-led because this is an operational problem before it is a software problem.
Cedar Desk is being built around a simple view: most practices do not need more noise or a forced PMS replacement. They need a clearer recovery layer for missed calls, open chair time, and recall follow-through.
The point is to make the next step clearer, keep manual review visible, and help the front desk recover demand that usually gets lost in the gaps between systems and day-to-day work.
Carefully, directly, and in the open. Small pilots, founder-led walkthroughs, and a clear distinction between what is live now and what still needs wiring before wider rollout.
Trust and next step
Commercially serious. Operationally controlled.
Cedar Desk works alongside existing systems, keeps manual review visible, and makes the next step clear without hiding real work behind vague automation claims.
Book a demo
See whether Cedar Desk fits your real front desk before you commit to rollout.
Start with a founder-led walkthrough, see the workflow in public, and leave with a clear next step if the fit is real.